Last updated: January 2026
Aaron Dennis Limited t/a Digital Support Space is a company registered in England and Wales (Company No. 10261055).
Digital Support Space (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, engage with our content, or use our services.
This policy applies to all users of the Digital Support Space website and related digital services.
Digital Support Space provides digital support training, publications, assessments, consultancy services, and related resources focused on IT support and service management.
For the purposes of data protection legislation, Digital Support Space is the data controller.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This means personal data is:
Processed lawfully, fairly, and transparently
Collected for specified, explicit, and legitimate purposes
Adequate, relevant, and limited to what is necessary
Accurate and kept up to date
Kept only for as long as necessary
Processed securely
We may collect and process the following types of personal data:
Name
Email address
Organisation name
Job title (if provided)
Information submitted via contact forms, assessments, downloads, or enquiries
Any information you choose to provide in messages or correspondence
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the site
Referral source
This data is collected using cookies and similar technologies (see Section 9).
We use personal data for the following purposes:
To respond to enquiries and communications
To provide access to resources, playbooks, assessments, or downloads
To deliver services, training, or consultancy
To improve our website, content, and user experience
To send relevant updates, insights, or marketing communications (where consent has been given)
To meet legal or regulatory obligations
We do not sell personal data to third parties.
Under UK GDPR, we rely on the following lawful bases:
Consent: where you have actively opted in (e.g. newsletters or marketing communications)
Contract: where processing is necessary to provide a service you have requested
Legitimate Interests: for improving our services, understanding usage, and responding to enquiries
Legal Obligation: where required to comply with the law
We may share data with trusted third parties where necessary, including:
Website hosting providers
Email and marketing platforms
Analytics providers (e.g. website performance and usage)
Payment processors (where applicable)
All third parties are required to process data securely and in accordance with data protection law. Data is only shared where strictly necessary.
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data.
We retain personal data only for as long as necessary for the purpose it was collected, including:
Enquiry data: retained for a reasonable period to manage correspondence
Marketing data: retained until you withdraw consent
Contractual data: retained in line with legal and accounting requirements
Our website uses cookies and similar technologies to:
Ensure the website functions correctly
Understand how visitors use the site
Improve performance and user experience
You can control or disable cookies through your browser settings. Further details may be provided in a separate Cookie Policy.
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability (where applicable)
Withdraw consent at any time
To exercise your rights, please contact us using the details below.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Digital Support Space
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The latest version will always be available on our website.
